With over three support automation patents-pending accredited to him, Mr. O'Keefe is ITelagen™’s (www.itelagen.com) founder and lead visionary. Having built and implemented support automation solutions for the world’s leading service providers such as Verizon, Earthlink, Telmex, and AOL, his vision is to leverage support automation to shift IT support from “reactionary” to “proactive” and solve IT problems before they can occur drives ITelagen™’s vision and mission. Having worked with hundreds of ISPs, telecom carriers and technologists, Mr. O'Keefe is widely regarded as an industry leader and authority in support automation and has spoken at numerous conferences and events.

Mr. O'Keefe began his professional career as a Professional Engineer and moved on to become a lead technical analyst for where he provided strategic marketing advice to companies such as Novell, Intel and IBM, assisting them with new product offerings and product positioning. In 1997, Responding to his vision of support automation and the emerging needs of Internet Service Providers (ISPs) to manage subscribers and reduce support costs, Mr. O'Keefe founded Fine Point Technologies where he 1st served as CTO and designed and built its software prototypes. In October of 2000, he was appointed to the position of CEO of Fine Point Technologies to lead the company into the then emerging industry of broadband. It was here that he grew the company from the post dot-com era to a worldwide organization with a sales pipeline that exceeded $30M.

Mr. O'Keefe holds a Bachelor of Science degree in Civil and Structural Engineering from the State University of New York at Buffalo and is a New York State licensed EIT. He also serves as Chairman on the Company's Board of Directors.